At HV Electronics, we aim to make returns and warranties straightforward and fair. Our policies are designed to create the best experience for you, so you can shop with confidence.
Our Warranties
1. Parts
- 3 Month Warranty for all parts.
Screens
- Warranty covered faults include non-responsive touch screens, display issues, and non-functional screens.
- OLED Breakage Cover If the OLED panel under the glass is cracked (without other signs of damage), the screen is still warrantied.
Note: Significant damage like a bent frame, cracked glass, or damaged flex cables will void the warranty.
2. Accessories
- Accessories: 3 months
Note: Typical wear and tear, such as discoloration of phone cases, cracked screen protectors, scratches around USB sockets on plugs, or similar examples are not covered under warranty.
Returning An Item
When returning faulty items, please contact us via web chat, WhatsApp informing us of the faulty part.
Once confirmed, we will issue you with a return reference.
We aim for returns to be processed within 48 hours of arriving at our warehouse.
Note: If for any reason your return cannot take place with Royal Mail please discuss this with our team and they will provide an alternative option.
14-Day Price Guarantee
If you’re not satisfied with your item or if it’s faulty, you have 14 days from the date of purchase to return it for a full refund.
Note: Items damaged by the customer cannot be returned under this guarantee.